Shipping & Return Policy, Disclaimer

Shipping Policy

Order Processing & Handling Time: All orders are processed within 1–2 business days (Monday – Friday, 8:00 AM – 5:00 PM PST). Orders placed on weekends or observed holidays will begin processing the next business day.
Delivery Transit Times: Ground freight and standard delivery across the contiguous United States (Lower 48) typically takes 3–7 business days.
Shipping Rates:
- Free Standard Ground Shipping: Available on all qualifying orders over $49.00 within the contiguous United States.
- Orders Under $49.00: Standard shipping rates are calculated and displayed at checkout.
- Exclusions: Free shipping does not apply to Hawaii, Alaska, Puerto Rico, or international destinations. Shipping for these regions is calculated at checkout.
Local Pickup & Delivery:
- Local Delivery: Available for orders over $800.00 within a 50-mile radius of our Rancho Cucamonga warehouse.
- Local Pickup: Free local pickup is available at our warehouse by appointment (Monday – Friday, 8:00 AM – 5:00 PM PST).
Tracking & Delivery Confirmation: Once your order ships, a confirmation email containing carrier tracking details (FedEx, UPS, or Freight) will be sent automatically.

Return & Refund Policy

30-Day Return Window: You may request a return or exchange within 30 days of receiving your order.
Item Condition Requirements: Returned items must be brand-new, unused, undamaged, unmounted, and in the original manufacturer packaging. Wheels that have had tires mounted or have been installed on a vehicle are strictly non-returnable.
Return Shipping & Restocking Fees:
- Damaged, Defective, or Incorrect Items: If an item arrives damaged, defective, or incorrect, report it within 7 business days. We will provide a prepaid return shipping label at zero cost to you.
- Customer Remorse / Size Returns: For standard returns or incorrect fitment orders, the customer is responsible for return shipping costs. A 20% restocking fee applies to cover warehouse inspection and repackaging.
Return Merchandise Authorization (RMA):
1. Contact us at sales@americantruckwheels.net or call 909-458-0558 to obtain an RMA number.
2. Include a copy of your original invoice or order confirmation inside the return box.
3. Clearly write the RMA number on the outside shipping label and ship using a trackable carrier.
4. Return shipments must be dispatched to:
  
  American Truck Wheels — Returns Dept.
  
  9621 Lucas Ranch Rd
  
  Rancho Cucamonga, CA 91730
Refund Processing Time: Once your return is received and inspected at our warehouse (within 2 business days of arrival), your refund will be processed back to your original payment method within 3–5 business days.

Disclaimer & Fitment Policy

Pricing & Availability: While we strive for absolute accuracy, American Truck Wheels reserves the right to cancel orders arising from inadvertent typographical or system errors. If an order is canceled after payment has been processed, a full 100% refund will be issued immediately to your original payment method.
Vehicle Fitment: Customers are responsible for verifying bolt pattern, offset, and vehicle clearance before mounting tires.
Pricing Unit: All advertised wheel prices represent pricing per single (1) wheel unless explicitly listed as a "Complete Set of 4".

Business Contact Information

Business Name: American Truck Wheels
Physical Address: 9621 Lucas Ranch Rd, Rancho Cucamonga, CA 91730
Phone: (909) 458-0558
Email: sales@americantruckwheels.net
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM PST